Returns & Replacements Policy
If you are not completely satisfied with your order, please let us know so that we can work with you to resolve the issue. We want to ensure that you LOVE your prints!
The following terms apply to all Picolicious products. Further, these terms are applicable to orders shipped worldwide.
If your order arrives damaged or defective:
Any item that doesn’t arrive in perfect condition will be replaced immediately at no cost or hassle to you*.
There are NO restocking or return shipping fees to replace your prints due to imperfections or poor print quality on our part. We will never require you to mail your order back to us for confirmed returns or exchanges. However, do not discard your order until we have contacted you to confirm your return or exchange is complete.
* While we do our utmost to ensure fast and careful shipping we cannot answer for delays or damage incurred during transit.
Click here to submit your replacement request
Please include:
Order number
Description of the problem
Attached photo of the issue
Exchanges will be credited back to you in the form of a voucher that you will be able to use immediately for a replacement item. Shipping fees are non-refundable and will not be included in the total value of the voucher.
Refunds for any reason other than an error on our part will be at cost. Shipping fees are non-refundable.
Though we will never require you to mail your items back to us for return or exchanges, do not discard your items until we have confirmed your return or exchange is complete.
Click here to start your return or exchange
Please include:
Order number
Description of the problem
Attached photo of the issue
During the holidays, items ordered between November 15th and December 25th are eligible for exchange or replacement until January 31st.
365-Day Workmanship Guarantee
We stand behind our work. That’s why we offer a 365-day workmanship guarantee on all our products. If there is an issue with your order due to the quality of our materials or craftmanship we will happily offer you an exchange for the items in the form of a voucher, up to 30 days after purchasing.